Posted on 18. Sep, 2014 in News

Victorians needing emergency treatment are being left to wait – from the moment they dial Triple-0.

The Emergency Services Telecommunications Authority (ESTA) annual report, tabled in Parliament today, reveals that Triple-0 dispatch times have slipped because so many ambulances are unable to respond.

Only 77.1 per cent of ambulances were dispatched within the benchmark time of 150 seconds, down from 83.2 per cent the previous year. The target is 90 per cent.

ESTA failed to meet highest-priority dispatch targets for the Victorian SES and the CFA. The report also revealed that the computer-aided dispatch system crashed on two occasions.

Quotes attributable to Mr Noonan:

“The ambulance crisis is hurting Victorians, hurting hospitals – now it’s hurting our Triple-0 service.”

“Under the Liberals, our loved ones are waiting longer for an ambulance than ever before.”

“In an emergency every second counts but under Denis Napthine all we have seen is our ambulance service lurch from one crisis to the next.”

“Only Labor will end Denis Napthine’s war on our hard working paramedics and end the ambulance crisis.”

Key facts

• ESTA did not meet the 90 per cent priority 1 dispatch benchmark in any month for the Victorian SES.
• ESTA only met the dispatch performance standard for CFA priority 3 cases in one month of the last year.
• The requirement for ESTA to assist Victoria Police with pursuits increased by 34.1 per cent
• Calls for assistance from the SES increased by 51.3 per cent
• ESTA’s net loss for the 2013/4 period was $8.83 million

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