Posted on 15. Jul, 2013 in News

The Napthine Government must come clean on commuter compensation and answer why it has made it harder for commuters to obtain compensation for train services that run late or aren’t delivered at all, Acting Shadow Minister for Public Transport Richard Wynne said today.

Mr Wynne said the Napthine Government had promised to “fix” the problems but instead had made public transport worse and getting compensation even harder.

Mr Wynne said reports today that up to 100,000 people could be missing out on compensation because it was too difficult to access compensation forms needed investigation and action by the Napthine Government.

“Instead of standing up for commuters and ensuring that Metro is forced to pay compensation for shoddy services, the Napthine Government has added time to commuter trips, approved timetables that run trains against the peak hour rush and jacked up the cost of public transport fares by over 18 per cent,” Mr Wynne said.

“Last year the Liberal Government could have put an end to station skipping by introducing a new penalty. Instead, the Liberals failed to stand up for commuters who are the victims of station skipping and still don’t have access to any compensation whatsoever.

“With record bonuses being paid to Metro for the first time, it’s pretty clear whose side the Liberal Government is on and it isn’t the side of commuters.

“Mr Napthine needs to explain why his Government has made it harder for commuters to get compensation and what he is going to do fix the problem.

“Labor in Government will examine ways to streamline the compensation process for commuters who have been impacted by Metro’s performance. Commuters shouldn’t have to go through the convoluted process of applying for compensation.”

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