METRO AND V/LINE PASSENGERS TO BE COMPENSATED

METRO AND V/LINE PASSENGERS TO BE COMPENSATED

Posted on 28. Jul, 2010 in News

All public transport services in Zones 1+2 will be free this Friday, 30th July to compensate passengers for the disruptions which occurred this morning, Public Transport Minister Martin Pakula announced today.

“This morning’s power outage caused system wide disruptions for people travelling to work and school,” Mr Pakula said.

“It is only fair that people are compensated for the poor performance of the network.”

On Friday passengers shouldn’t validate Metcards or touch on/off with their myki.

After today’s events, Metro’s performance is likely to fall below 88 per cent for July, meaning passengers using monthly and yearly Metcards or equivalent myki passes will also be eligible for standard compensation.

In addition, Mr Pakula said passengers with a weekly, monthly or yearly Metcard or equivalent myki pass will also be eligible for a free daily ticket by following the standard passenger compensation process.

Mr Pakula said V/Line customers, the majority of who travel on periodical tickets will also be able to receive a free daily V/Line ticket.

“Passengers with V/Line tickets will be able to apply for a free ticket because there were knock on delays to V/Line services including those arriving from Geelong, Ballarat, Bendigo and the Latrobe Valley,” he said.

This will apply to all weekly, monthly and date to date V/Line ticket holders as well as any passenger who can produce a V/Line ticket dated for travel today.

“This will also be in addition to normal monthly compensation measures. I encourage these people to apply for their compensation after the end of the month,” he said.

Compensation forms for Metro can be downloaded at www.metrotrains.com.au and V/Line passengers should complete the reply paid “Comments/Compensation Claim” form which can be obtained from all V/Line staffed stations or write to Customer Relations, Reply Paid 5343, Melbourne VIC, 8060.

V/Line passengers will need to provide a copy of their ticket and complete their claim by 31 August 2010.

Mr Pakula said the Victorian Government and Metro were working together to upgrade infrastructure across the network.

“More than $220 million will be spent this financial year on network maintenance and this comes on top of the $145 million spent by Metro between December 2009 and June this year,” he said

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